Pyrmont, NSW, Australia
0414667274
stevecollis@gmail.com

University of New South Wales, Kensington

2005 to Present

Monash University, Clayton

1995 to 1998

Microsoft

2001

VB/VBA

9 Years

HTML/Javascript/VBScript

9 Years

SQL

7 Years

Crystal Reports

7 Years

ASP

6 Years

DTS/Analytical Services

4 Years

ASP.Net

2 Years

VB.Net

2 Years

TAPI

2 Years

XML

2 Years

C#.Net

1 Year

Chief Technical Officer - Workflow management and call management software

Jun 2001 - Present

Senior Technical Consultant - Corporate CRM

Feb 1998 - Jun 2001

June 2001 to Present

Software development house specialising in workflow management and call management software

* Designed and built the initial call and queue management software (Propensity Marketing) and the web-based workflow management tool and now responsible for the on-going advances in development and delivery.
* Responsible for leading a team of developers in ongoing research and development efforts.
* Pre-sale demonstrations of the products for prospective clients and for sales partners.
* Liaise with clients to gather business requirements and transform them into requirements.
* Lead developer of prototype systems based on clients' business requirements.
* Project manage the technical development and delivery of client solutions, including integration with existing systems.
* Key developer in the successful integration of Propensity Marketing with prominent call delivery systems, including NEC's Q-Master and Genesys' T-Server.
* Management and maintenance of the network and database servers.

* Chief architect of the workflow management software that formed the foundation of the business offering. The product now generates more than $2m revenue per annum.
* Developed a front-end interface that unified three separate information sources resulting in improved processes, increased data-integrity and time savings.

* The workflow management tool was initially developed using VB and ASP and two years ago switched to ASP.Net and VB.Net. The backend was built in SQL Server utilising some DTS processes.
* Phone integration software developed in VB using TAPI and COM.
* Completed integration between the workflow tool and a billing data warehouse (using SQL Analysis Server)

February 1998 to June 2001

Software development house specialising in corporate CRM

* Lead developer of the initial web based CRM tool and was also responsible for the on-going advances in development and delivery.
* Pre-sale demonstrations of the product for prospective clients and for sales partners locally and internationally (Hong Kong, Thailand, Singapore and New Zealand).
* National and international representative in technical consultation.
* Provided marketing with customised reports on the client data.
* Lead developer of prototype systems based on clients' business requirements.
* Telephone integration with the Zeacom call delivery systems.
* Provided IT support for products including development of new products, enhancement of existing products and day-to-day maintenance.

* Intel invested capital in the company after seeing the CRM tool.
* Successfully delivered the products on time and within budget.

* Developed solutions for clients using VB and MS Access.
* Programmed on a team building a CRM tool using VB and SQL Server.
* Developed the web based CRM tool in ASP and VB with SQL Server as the backend.

Kaz Group

2005

Kaz Group

2004